Coast Dental Taps Santéch's I-Enroll for Enterprise Provider Data Management


I-Enroll cloud-based credentialing platform will dramatically speed up provider onboarding time, eliminate onerous paperwork for dental providers and payers

ISELIN, N.J., Aug. 29, 2017 /PRNewswire/ --In a move to make provider management infinitely more simplified, Coast Dental, one of the nation's largest dental providers, is taking its credentialing process completely electronic with I-Enroll, the cloud-based credentialing platform by Santéch Solutions. Coast Dental aims to reduce by at least two thirds the industry norm of 60 to 120 days it typically takes to onboard a new provider—a dramatic change that will also strengthen the company's delegated credentialing services for payers.

"With Santéch's I-Enroll solution, we will have a robust credentialing system in place to onboard providers much faster than manually, without taking any shortcuts. In turn, these providers can see patients more quickly and give them the quality dental care they need now, not two to four months down the road," stated Dr. Jack Singer D.D.S., Clinical Director, Patient Advocacy & QA.

Coast Dental evaluated a number of credentialing solutions, ultimately selecting Santéch's I-Enroll because of the depth and breadth of the solution's functionality, and Santéch's extensive familiarity with the dental provider's world.

Expansion Spurs Move to Electronic Credentialing

A rapidly expanding dental services organization, Coast Dental is present in five states and represents over 300 dental providers. The company provides services to both dental physicians and health plan carriers, helping to streamline their business and clinical operations in ways that boost patient care and the bottom line.

Now Coast Dental intends to do the same to provider data management, which historically has taken place in an incredibly complex landscape, with literally thousands of different plans with different credentialing requirements.

"Santéch has created a solution that cuts through this complicated maze and enables a refreshingly easy exchange of information between payers and dental providers. Further, now we can see all of our provider data across our enterprise, which helps us move with even more agility as we grow our organization," said Scott Kissinger, Vice President Business Operations, Coast Dental.

Indeed, growth has become the name of the game in the dental industry, with providers turning to Coast Dental to help them grow their practices and payer relationships--without growing their operational headaches. With I-Enroll, new providers can more easily accomplish what used to be a time-consuming endeavor, managing their credentials and getting enrolled/re-enrolled into payer plans.

I-Enroll enables providers and Coast Dental Staff with "once and done" data input, in which data is entered a single time, then standardized and auto-populated across different health plan applications and other documentation. I-Enroll walks providers to completion through the entire onboarding process, flagging any outstanding documentation or data input errors.

On the administrative side, staff can view dashboards to see at a glance where all providers are in the credentialing and enrollment process, and also receive alerts and reminders when existing credentials are approaching expiration.

Most importantly, I-Enroll enables a completely integrated, seamless approach to all provider credentialing activities, with core functions and documentation now all available from the same cloud-based location.

"I-Enroll enables us to overcome the longstanding challenge of complying with so many different plans. In a parallel benefit, we will finally be able to quickly access and leverage our important provider data and documents," Kissinger said.

The Santéch Difference

With a laser focus on provider data management, Santéch possesses a deep understanding of the nuances that surround how organizations process and rely on provider information. Pairing this expertise with Santéch's open architecture allows its platforms to be flexibly tailored to meet its customers' specific credentialing requirements.

In turn, Santéch's platforms consolidate, streamline and enable electronic exchange of data between payers and providers, strengthening these vital partnerships by making greater collaboration possible.

"Santéch gets both the provider and payer spaces, and has created a solution that truly bridges these two worlds into a strong partnership," Singer said.

Neeraj K. Sharma, COO of Santéch, concluded, "Coast Dental and Santéch share an exciting vision: getting rid of inefficient status quos in dental care and replacing them with streamlined workflows that unleash more productivity and better care for patients."

To speak with executives from Santéch Solutions in person, drop by Booth #206 at NADP Converge, Sept. 25—28 at the Atlanta Marriott Marquis in Atlanta, GA.

About Coast Dental

Coast Florida P.A., with its professional associations, is one of the largest providers of general and specialty dental care in the United States with more than 170 affiliated practices operating as Coast Dental, and SmileCare. Coast Dental Services, LLC is a privately-held practice management company that provides comprehensive, non-clinical business and administrative services to its affiliated practices. The company is headquartered in Tampa, Florida. For more information, visit www.CoastDental.com.  

About Santéch

Founded and managed by healthcare specialists, Santéch offers innovative solutions to payers, practices and health systems to transform their provider and network management capabilities. Built for scalability and high performance, our enterprise-caliber solutions are designed to meet the needs of small, midsize and large organizations. Santéch is a Delaware Corporation headquartered in Oxnard, Calif. with offices in California and New Jersey. Visit us at www.mySantéch.com.


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